OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
130 ratings and 95 comments received in the last 90 days.
20 March 2025
Top class services
15 March 2025
No issues throughout the experience
15 March 2025
delivered the car on time as promised and purchase process was seamless
14 March 2025
Clean warm and friendly environment . knowledgeable professional and kind representative. Aaron was also so patient and thorough when explaining all of my new mini's features
11 March 2025
Very pleasant personal allways ready to answer any questions you may raise .
09 March 2025
Please see above. Joanne Stirton's friendly manner and knowledge of her product convinced me not to buy from a competitor. She really should be commended in my humble opinion.
07 March 2025
Thorough hand over and offer of helping with any questions further down the line
07 March 2025
As always, excellent customer service provided by the team. Joanne was very helpful with providing a summary of the new cars functions when I picked it up. I was kept well informed from ordering to picking the car up.
06 March 2025
Dan, Jo & Alex were great. The communication was fluid & the service was excellent
22 March 2025
Very satisfied
19 March 2025
The phone system cut me off repeatedly and it was hard to get through to the right person.
18 March 2025
I thought getting in touch with people you need to talk to very hard. Needs the personal touch back as you can speak to a receptionist who can look after you not a call centre
17 March 2025
Friendly and efficient
16 March 2025
Fast service, great courtesy car and the work was completed quickly and I was informed in plenty of time
12 March 2025
Nicole is an asset to the service team, she has always been really helpful on every occasion I have dealt with her.
12 March 2025
Could wait in comfort while car was serviced.
11 March 2025
I felt every step was explained and done great job
11 March 2025
Excellent customer service this time
10 March 2025
Professional but kept friendly
22 March 2025
Staff were friendly, helpful and knowledgeable. Nothing was too much trouble. Jo Stirton and Ewen in particular went the extra mile to make sure we were happy with everything.